Everything you need to know
To open an investing.one account, just download the app from Google Play or the App Store and follow the instructions. You will be asked to provide your name, email address, phone number, and to take a photo of your valid photo-ID, as well as a selfie to verify your identity. We will also prompt you to fill out a short questionnaire to help us tailor our service to your profile.
Opening an account with us is easy. You just have to be at least 18 years old and reside in any of the 27 EU Countries, Iceland, Liechtenstein, or Norway.
Personal Identifiers are your "Tax Identification Number" and "National Identifier" and are unique serial numbers issued by the government. The format varies from one country to another, and it can usually be found on ID or Tax documents. Investing.one collects this data because we are required to hold and report this information to the regulator when you buy or sell certain types of investments.
You can verify your identity with a photo of an EU ID card, EU Driving License or International Passport.
After filling in your personal information and providing us with all requested documents, the verification will take just a few minutes. In case of any inconsistencies or questions, we will provide you with detailed feedback no longer than 24 hours after your request.
A politically exposed person or "PEP" is an individual who holds a prominent public position or function. To consider yourself a PEP, you, a member of your family, or any of your relatives should hold or have held a high-ranking job in a government or some other type of political position.
As soon as your ID, Selfie and Proof of Address are sent and approved, your account will be fully verified. We will notify you via email and through our app when this step is successfully completed.
You can open an account in EUR, USD and GBP.
Currently, you can only have one active account with us.
As part of our due diligence procedures, we are obligated to collect and store some of your personal information. That way, we will be able to verify your identity and ensure that your account meets regulatory requirements. All of your personal data is processed in line with all GDPR requirements and standards.
In order to modify your personal details, such as your phone number, email address or residential address, please get in touch with us and inform us of the reason for the change. Please note that some changes may require supporting evidence. Our team will review your request and proceed according to the company's compliance and regulatory requirements. To contact us, click here.
The submission of your W8-BEN happens during the registration process on the platform. The form will automatically be filled out once your account is complete and you simply need to review and verify the pre-filled information.
Our aim is to evolve the traditional formula for what an investment broker can be. We want to create a community, which can reshape the digital financial sphere and provide simple and accessible trading opportunities for everyone.
Yes. Investing.one is licenced and regulated by the Cyprus Securities & Exchange Commission (CySEC) and our license number is 455/25 .
Here at investing.one, we value all of our clients’ privacy and security. We are an ever-improving investment broker regulated by the Cyprus Securities and Exchange Commission (CySEC). All provided data and information is strictly confidential and kept in the most secure way in accordance with the GDPR policy.
As a CySEC regulated broker, we are part of the Investor Compensation Fund and we follow all guidelines to ensure the safety of our customers' funds. Additionally, your money and the company's capital are kept in segregated bank accounts, which prevents any misuse of investors' money for the broker's benefit.
If you have any questions or need assistance, do not hesitate to start a chat with us or reach out to us at support@investing.one
All personal tax-related matters are the sole responsibility of each investor. We suggest contacting your local tax authority or a professional advisor for more information.
We can provide you with a detailed report of your trading activities, which you can use for your tax assessment.
Investing.one currently offers only personal accounts.
You can change your passcode at any time by tapping on the "Forgot your passcode?".
Despite our best efforts, we do understand that our services might not always be perfect. You, of course, have the right to express your dissatisfaction by filing a complaint. To do so, reach out to us, and we will gladly provide you with additional details regarding the procedure.
To close your trading account, send us a written request at support@investing.one. Our team will process the request and get back to you within 1-2 business days.
Before sending the request, please make sure that:
- You don’t have any open positions or pending orders.
- The remaining balance in the account has been withdrawn and there are no funds left in it.
We will not be able to proceed with the deactivation of the account If any of the above is not fulfilled.
Investment firms are required to keep each client’s data for a specific period of time. As a regulated broker, we keep your account’s information for 5 years.
This obligation takes precedence over the “right to be forgotten” under relevant data protection laws for the specified period. Because of this, we might not be able to delete your personal data linked to your investing.one account straight away.
We can assure you that all information you share with investing.one is protected and kept in accordance with the latest regulatory requirements.
You can easily manage your funds in the "Account" section of the app. To add funds, select "Deposit", then choose a preferred payment method and enter the amount. Respectively, to take money out of your account, click on "Withdraw" and select the desired amount. The money can be sent towards an already used payment method. In some cases, you might be asked to provide a supporting document.
You can deposit with a credit/debit card, Google Pay/Apple Pay or bank transfer.
You can withdraw to the credit/debit card you deposited with or to your bank account. Keep in mind that you can only have one pending withdrawal request at a time.
Funds deposited with a credit/debit card will be reflected in your account instantly, while wire transfers may vary depending on your bank. Withdrawal requests will be executed within a business day and it will take up to three business days for your funds to be in your bank account.
The minimum amount you can deposit is 10 EUR/USD/GBP depending on your account's currency.
Investing.one does not charge any deposit or withdrawal fees. Keep in mind that, you may be charged by the funding provider involved in the transfer (intermediary bank, receiving bank, or your credit card provider).
There may be several reasons why your deposit was not successful.
- Your card details were not entered correctly. Make sure that all information is filled in accurately.
- You have reached a deposit limitation on your card. Please contact your bank for more details.
- Your card has expired. Please check if your payment method is up to date.
In case you are not able to deposit due to any other reason, please feel free to contact us for further guidance through the process.
We can only accept payments from your personal card. All third-party deposits* will be refunded.
* Deposits made with business cards will also be refunded
As a licensed and regulated broker, the safety of your funds is our highest priority. We understand the importance of feeling secure when using our investment app and we meet and exceed all traditional security standards.
If your card has expired, it will automatically be removed from your profile.
In the event of a lost or stolen card, we will need a bank-issued document, confirming the card has been deactivated, to remove it from your account.
You will be able to add a new card by depositing with it.
For any other specific situations, you can always contact us.
Yes, with investing.one, you are able to invest in fractions of shares. This option allows you to trade with less than one full share of equity. For example, you can invest in portions of 0.1 of the share or less.
To buy a stock just choose an instrument from the list, select the desired quantity, and click the BUY button.
To sell, navigate to your list of open positions and select the amount you wish to sell.
You can only buy and sell instruments during market hours. If you place a pending order outside of market hours, it will be executed when the market opens.
Your “Portfolio” is a collection of all the stocks you have currently invested in. In this section of your app, you can also find a chart indicating how your investment Is performing for a selected period of time and your exposure to certain sectors or countries.
Your Account value is the sum of your free for investment funds, blocked funds and the value of all the stocks you are currently holding.
Our services provide a zero fee and no commission investment opportunity.
A market order is a request to buy or sell shares at the current market price. Essentially, when you click the Buy or Sell buttons of a certain instrument, you are placing a market order.
A pending order is a request to buy or sell an instrument when certain conditions specified by you are reached. It is important to know that due to the dynamic market movements, your pending order may be executed at a different price than the one you have set.
The Limit order allows you to set the maximum price you are willing to pay when buying shares or respectively, the minimum amount to get when selling shares. If the price of the stock meets the specified criteria, this will trigger the pending order and your request will be executed at the first available price.
The Stop order aims to BUY or SELL a certain amount of shares once a pre-specified price is reached. If the stock reaches that price, this will trigger the order and it will be executed. When selling, you can prevent further losses or lock in profits if the target price is reached.
All pending orders can be found in the “Portfolio” tab of the app. Under the “Pending orders” section you will find all the placed orders that haven't been executed yet. To cancel one, select "Cancel order".
The prices available for each instrument are indicative and represent the last quote received from the market. It is important to remember that in the short time frame between placing your order and executing it, the price may slightly change.
Exchange-traded funds (ETFs) are financial instruments with which you can invest in a single or a pool of assets, as opposed to buying individual stocks. They can be used as a way to diversify your portfolio in a simplified manner.
They are similar to mutual funds, but with some key differences. ETFs offer lower investment minimums and they trade during the day, like normal stocks, unlike mutual funds, which trade at market close. This way, you get more control over your profit or loss amount, while mutual funds trade at the same price for everybody on any given day.
Depending on how dividends are managed, ETFs are either Accumulating or Distributing.
Accumulating ETFs reinvest the total dividend amount into their net value while Distributing ETFs distribute the dividends across the shareholders.
A corporate event/action is any activity that has a material impact on the company's shareholders. This can include mergers, payments of dividends, etc.
Initial public offerings (IPOs) and Direct Listings are events when private companies become public by listing their shares on the stock market.
Companies can either use the help of intermediaries to create new shares (IPOs) to offer on public markets or to directly list their existing shares without creating new ones.
Regardless of which process a company chooses, we will try to provide you with the newest stocks as soon as they become available.
Yes, we do. Dividend adjustments will be made to your account on the ex-dividend date of each company.
A Stock Split is a corporate action in which a company proportionally increases the number of its shares without changing the shareholders’ equity. This is often done to make stocks more affordable for investors. For example, if you own 10 shares of a company that trades at $100 per share and the company declares a 2:1 stock split, you will own 20 shares at $50 per share immediately after the split. If the company pays a dividend, your dividends paid per share will also fall proportionately.
A Reverse Stock Split is the opposite of a Stock Split. During this corporate event a company will consolidate its shares by a certain proportion. For example, if you own 100 shares at $100 after a 1:10 reverse stock split, you will own 10 shares at $1000. This action will not affect your equity and dividends will again be proportionally adjusted.
SDRT is a tax imposed by the UK government on electronically purchased UK shares. Generally, when you buy shares in a company established or with a share register in the UK, you will be charged 0.5% on the transaction value. You do not pay the tax when you sell the shares. Free shares are given to you free of tax.
For more information, see What is SDRT?
Delisting is a process when a stock is removed from a certain exchange and is no longer tradable.
On some occasions, the stock may be added to a different market and remain tradable on our platform.
Otherwise, trading with that particular instrument will be suspended and all the shares you own have to be sold before or on the delisting date.
All open positions will be closed at the end of the delisting day at the last available price.
The live result for an investment may be affected by the exchange rates of your account’s currency and the one of the traded instruments. For instance, if you trade an instrument listed on the UK stock exchange (traded in GBP) and hold an account in EUR, the exchange rate of this pair will be taken into account when calculating the final result.
The Spanish and French regulations impose a tax on purchases of certain stocks issued in their countries. Such tax is passed through to your deals in Spanish and French shares. You are charged 0.2% of the trade value for Spanish stocks with a market cap exceeding 2 billion, and 0.3% on French stocks with the same market capitalization.
Depending on your current tax residence, the applicable taxes may vary. For detailed information regarding your tax calculations, please consult with your local tax authority.
Yes, you may always request an annual investment activity report by reaching out to us via live chat or at support@investing.one.
The sign-up reward consists of free shares with a value of up to .
Anyone 18 years of age or older, who is a resident of the EU, is eligible to receive a sign-up reward when they create their investing.one account.
To receive your sign-up reward, follow these steps:
- Create and verify your investing.one account by submitting the required documents and completing the verification process.
- Make a deposit of at least .
- Make an investment of or more.
After successfully completing these steps, your sign-up reward will be ready for you to claim in the app within the next business day.
As part of the campaign's requirements, you will have to make a deposit of at least to be eligible for a reward.
The last step before receiving the campaign's reward is making an investment of or more in the app. Once the order is executed, all the criteria will be fulfilled and you will be able to claim your reward.
The sign-up reward will become available to you 3 business days after completing all the necessary steps.
After completing the required steps, you will receive a notification that your reward is ready. You can claim it from the home page by tapping on the respective button below your watch list.
You will be given a list of popular stocks. From this list, you will be asked to choose 3 and the monetary value of your reward will be distributed equally amongst them.
You will be able to manage the positions with the received free shares as soon as they are distributed to your account. This means you will be able to sell them (or only part of them) once they appear in your account.
Yes. For stocks that support 24/5 trading, price charts include price activity from all available market sessions, including pre-market, after-hours, and overnight trading.
For stocks that do not support 24/5 trading, charts display price activity from regular trading hours only.
Yes. For stocks that support 24/5 trading, your investment value and returns are calculated using the latest available market price, including prices from pre-market, after-hours, and overnight sessions.
As a result, the value of your investment may change outside regular trading hours.
The 24/5 trading toggle is available whenever you place an order for an eligible stock. However, the setting is saved as a global preference rather than being applied to a single order.
If you change the toggle, your new preference will be used for future orders until you update it again.
All order types supported by the app are available during 24/5 trading. There are no additional restrictions based on the trading session.
Market liquidity is often lower outside regular trading hours. As a result, it may take longer for your order to find a matching buyer or seller, and in some cases, your order may not be executed at all. Execution times can vary depending on market conditions, the stock being traded, the number of available buyers and sellers, and the type of order you place.
Orders placed during 24/5 trading can be modified or cancelled before they are executed, subject to normal order management rules.
Prices can differ outside regular market hours due to lower liquidity, wider spreads, and changing market conditions.
No. 24/5 trading is available at no additional cost. Standard fees and charges continue to apply where relevant.
Yes. When 24/5 trading is enabled, you can place orders during all available market sessions, including the overnight session, for eligible stocks.
No. Dividends, stock splits, spin-offs, mergers, acquisitions, and other corporate actions are processed in the same way regardless of whether 24/5 trading is enabled. However, 24/5 trading may be temporarily unavailable for affected stocks starting one trading day prior to a corporate action and on the day the corporate action takes effect. During this period, trading is available during regular market hours only.
www.investing.one is solely and exclusively operated by Tradeplace Limited (Registration number HE 434666). Tradeplace Limited is authorised and regulated by the Cyprus Securities and Exchange Commission (License number 455/25).
The information on this website is general in nature. Please consider the information in light of your objectives, financial situation and needs.
When investing, your capital is at risk and you may get back less than invested. Past performance doesn't guarantee future results.
We do not establish accounts to residents outside of the EU/EEA area. For further details please see the Client Agreement - Terms and Conditions. For privacy and data protection related complaints and information on handling personal data please refer to our Privacy Policy.
